Been it IT Hardware industry for 25+ years, Into the total gamut of after sales service & refurbish industry. Can provide consultancy on End to end setting up of IT services offerings, Warranty support, Service center, repair center & refurbish center support.
Was part of major MNC's, (Dell, HCL, HP Compaq) operations. with 25+ years of experience. Was the key person in setting up Pan India warranty support services for Consumer PC's. Onsite & walk-in service center for warranty support & repair center for Motherboards, Laptop's & accessories. Set-up the entire infrastructure required for refurbishment center.
The most important as aspect in any operations is human resource. If they are motivated, you can get maximum efficiency from them. Following are the few points which may be useful for you. 1. Clarity in every person roles & responsibility. 2. Achievable goals & targets. 3. Rewards & recognition as per the achieved goals. 4. Effectiveness get determined with having the right tools & infrastructure to execute the given role of an individual. 5. Effective training to handle the tools & machinery. 6. Good leader driving the team towards common goals. These are some of the points to be implemented to ensure effective operations in place. Regards Mukunda. R
All info as provided by consultant.